Customer Service Validation (DLCPM Enterprise)
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Estimated Completion: 2.0 hours
Overview
Welcome to Magic Touch Software’s Dental Lab Customer & Production Management (DLCPM)
software! Using this software will make your job easier, however you will need to practice. This Customer Service Validation Course is designed with exams and assignments that can be used individually or combined in any combination with your training. Upon completion, you should feel confident in navigating DLCPM's Customer Service modules.
Here is what we will test your knowledge on
Creating Calls
How to track internal notes between technicians and clients.
Customer Form
How to navigate the individual settings of each customer.
Call Tracking
How to follow the audit trail of a call.
Personal Settings
Assigning custom individual settings that include but are not limited to: email settings, alert settings, notification settings, etc...
My Calls
How to monitor your assigned calls.
Department Calls
How to monitor department calls and assigned them to multiple users.
950 Boardwalk Suite 200, San Marcos, CA 92078
Phone number: 800-714-6490
Phone number: 800-714-6490
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